Refund and Returns Policy

Enjoy peace of mind when gifting or displaying preserved rose arrangements. Our Returns and Refunds Procedure is designed to address concerns with your stabilized rose gift boxes in a straightforward, fair manner. Whether a package arrives damaged in transit or the contents do not meet your expectations, this policy clarifies the steps and conditions for submitting a return or exchange without referencing any particular brand name.

Applicability
This procedure applies exclusively to physically delivered, moisture-sealed preserved rose gift boxes. Covered items include display cases containing individually stabilized rose heads, decorative foliage, moisture-control packs, and any included accessories such as ribbons or greeting cards. Items altered after unsealing—such as manually removing petals or modifying the arrangement—do not qualify under this policy.

How to Request a Return or Exchange
If your preserved rose box arrives in substandard condition or does not match the description, please contact customer care using the details provided in your order confirmation. In your initial message, include:

  • Your order or invoice number
  • Product model or identifier
  • A brief description of the issue (e.g., cracked enclosure, discoloration, missing desiccant pack)
  • Photographs illustrating the problem (show the box from multiple angles and any damaged components)

Providing comprehensive information expedites our review process and helps recommend the best solution.

Eligibility Criteria
To be eligible for a return, gift boxes must satisfy the following:

  • Unopened Sealed Enclosure: The outer moisture-sealed lid must be intact with no signs of tampering or forced entry.
  • Original Contents Present: All preserved roses, desiccant pouches, care guides, and decorative elements must accompany the box.
  • Minimal Handling: While brief inspection of packaging is permitted, roses should remain undisturbed in their original positions.

Items that show evidence of extensive handling, artificial fragrance application, or direct water contact cannot be processed for a refund or exchange.

Inspection and Assessment
Once your return shipment arrives, our quality team will conduct an evaluation comprising:

  1. Packaging Verification: Confirm that protective layers and external boxing safeguard the interior arrangement.
  2. Seal Integrity: Inspect the moisture seal to ensure it remains effective against humidity.
  3. Component Check: Verify the presence and condition of each preserved rose, desiccant pack, and care insert.
  4. Damage Appraisal: Identify any cracks, discoloration, or loss of petal structure resulting from transit or handling.

After completing this assessment, we will notify you of the outcome via email, typically within five business days.

Available Remedies
If the return is approved, you may choose one of the following:

  • Full Refund: Credit applied to the original payment method for the price of the preserved rose box.
  • Store Credit: A non-expiring voucher for equal value, usable on any future purchase of similar products.
  • Exchange: Shipment of an identical or comparable preserved rose arrangement, subject to current inventory.

If the original payment channel cannot accept reversals, store credit will be issued by default.

Partial Resolutions
For minor issues—such as a missing ribbon or a torn care card—we may offer to send replacement components instead of requiring a full return. This approach reduces waste and ensures you can enjoy your arrangement without delay.

Return Shipping Guidelines
Unless otherwise arranged, customers are responsible for return shipping fees. We recommend:

  • Protective Packaging: Use the original shipping materials or similar cushioning to prevent damage.
  • Tracking Service: Select a carrier that provides a tracking number and insurance for loss or damage.
  • Clear Labeling: Affix the provided return authorization code visibly on the outer box and include a printed copy inside.

Ongoing Support
Our support team remains available throughout the process to answer questions, advise on packaging, and provide status updates. We strive for transparent, timely communication until your case is resolved.

Policy Updates and Feedback
As we refine our product offerings and customer experience, this policy may evolve. We encourage you to review the latest version on our website and share any feedback to help us improve.

By outlining clear steps, eligibility criteria, and resolution options, we aim to ensure that your experience with preserved rose gift boxes is as elegant and worry-free as the floral arrangements themselves.